TutorConnect is committed to ensuring that your personal information is used properly and is kept securely. This Privacy Policy explains how we collect and use your personal information.

Data Controller

Any personal information that you provide to us is controlled by TutorConnect. TutorConnect is registered as a data controller with the Information Commissioner under reference: [ICO registration number]. TutorConnect is a company registered in England and Wales with company number [company number]. Our registered office is at [registered office address]. If you have any queries about the information we hold about you, please contact [contact name / role], who you may write to at the above address.

Collection Of Your Personal Data

We may collect information about you in a number of ways. For example, when you visit our website, you may be asked to provide information about yourself, or if you are a learner or parent/guardian arranging tutoring, we will obtain information from you when you enquire about or book a tutor. This may include your name, address, telephone number, email address, and information about the subjects or level of tutoring you require. You may also provide personal information to us when you contact us via the form on our website, or by email, telephone, or letter. When you provide personal information to us, or we collect personal information from other sources, we will treat that information in accordance with this Privacy Policy.

Sharing Of Your Personal Information

We may share your personal information with third parties in the following ways:

We sometimes use agents and service providers to process personal information on our behalf. For example, we may use third parties to send communications, process payments, and maintain our IT systems. Where we use agents and service providers to process your personal information, we will ensure that they have adequate security measures in place to safeguard your personal information.

We will release your personal information when we are required to do so for legal or regulatory purposes or as part of legal proceedings.

If you are a learner, we may share relevant personal information with the tutor matched to you, to enable them to provide safe and effective one-to-one tuition.

If you are a parent or guardian booking tutoring on behalf of a child, we may share relevant information with your chosen tutor and, where appropriate, with your child’s school, to support the tutoring being provided.

Access to Your Personal Information

You have the right to request a copy of the personal information that we hold about you and to have any inaccuracies corrected. We will ask for confirmation of identity before we disclose any personal information. Please address requests to the Data Protection Officer, TutorConnect, [registered office address].

Telephone Calls

All calls may be monitored and recorded for training purposes.

Updates

We may update this Privacy Policy from time to time. Please ensure that you check the Privacy Policy on our website regularly for updates.